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  1. All products and information displayed on Website is Ek Dhaaga’s invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms as listed in this policy and Ek Dhaaga reserves the right to accept or reject your offer in part or in full.
  2. Acceptance of your order for purchase by Ek Dhaaga will take place upon dispatch of the product(s) ordered. For avoidance of doubt, no act or omission by Ek Dhaaga prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
  3. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Ek Dhaaga and the balance would continue to be an offer to Ek Dhaaga and Ek Dhaaga reserves the right to accept or reject such balance order.
  4. We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.
  5. Ek Dhaaga may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm dispatch of product(s) and acceptance of your order. You can track the package through the ‘Order Tracking’ facility available on the Website.
  6. With respect to product(s) sold on the Website, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery. In case where the product(s) are sold on the Website but payment terms are ‘Cash on Delivery’ then Ek Dhaaga will only inform you about its inability to accept your offer.
  7. Ek Dhaaga processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, Ek Dhaaga will treat each shipping address as separate orders.
  8. Any coupon code can only be used once by one user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.